When Sydney resident Laura Carrie bought a brand new 4K TV last month, she wanted a fast, reliable cable internet connection so she could stream high-definition content on Netflix. That’s when she decided to switch over to Telstra and that’s when her problems began.

After getting nowhere with Telstra’s customer service department, Laura decided to post pictures of her and her cat, Kittie Smalls, and highlight what she was doing with her cat since she didn’t have the high-speed Internet connection she paid for.

More than two weeks later, Telstra is still unable to provide Laura and Kittie Smalls with the fast Internet connection they promised and that she paid for. Laura says if Telstra is still unable to provide high-speed Internet service, she may be forced to start sending them pictures of her second cat as well.

To read about one woman’s attempts to use her cat to complain about poor customer service, click here.

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